Return and Refund Policy

1. Eligibility for Refund

• Item not delivered within agreed timeline
• Item significantly different from listing description
• Verified damaged or defective item at delivery
• Duplicate or unauthorized charge
• Order cancelled before fulfillment

2. Non-Refundable Cases

• Buyer changed mind after successful delivery and accepted condition
• Claims submitted without verifiable evidence when requested
• Deliverables already fulfilled exactly as listed

3. Refund Request Window

Refund requests should be submitted as early as possible after the issue occurs. Late requests may be denied if evidence can no longer be verified.

4. How Refunds Are Processed

1. Order is reviewed by Flowbonds admin or dispute team.
2. If approved, order status is updated to refunded.
3. Payment reversal is initiated through the payment provider.
4. Buyer receives confirmation once refund is completed.

5. Disputes

If a buyer and store disagree, a dispute can be opened for investigation. Resolution decisions are based on available evidence and platform records.

6. Contact

For return and refund support, contact: