Privacy Policy
Last Updated: March, 2026
Your Privacy Matters
At Flowbonds, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our marketplace platform.
Encrypted Data
All sensitive data is encrypted using industry-standard protocols.
Transparent
We're clear about what data we collect and how we use it.
Your Control
You have full control over your data and privacy settings.
1. Information We Collect
Personal Information
- Name, email address, and phone number
- Business information (for store owners)
- Shipping and billing addresses
- Payment information (processed securely by our payment partners)
- Profile photo and display name
Automatically Collected Information
- Device information (type, operating system, browser)
- IP address and location data
- Usage data (pages visited, features used)
- Cookies and similar tracking technologies
Transaction Information
- Purchase history and order details
- Product listings and store activity
- Reviews and ratings
- Messages and communications
2. How We Use Your Information
We use your information to:
- Provide and improve our marketplace services
- Process transactions and send order confirmations
- Communicate with you about your account and orders
- Personalize your experience on the platform
- Detect and prevent fraud and security threats
- Comply with legal obligations
- Send marketing communications (with your consent)
- Analyze usage patterns to improve our platform
3. Information Sharing
We may share your information with:
Other Users
When you make a purchase, your name and shipping address are shared with the store fulfilling the order. If you manage a store, buyers can see your store name, ratings, and public store details.
Service Providers
We work with verified third-party service providers for payment processing, shipping, analytics, and customer support. They only access information needed to perform their services.
Legal Requirements
We may disclose information when required by law, to protect our rights, or to prevent fraud.
We will never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement robust security measures to protect your data:
- SSL/TLS encryption for data transmission
- Secure data storage with encryption at rest
- Regular security audits and updates
- Access controls and authentication
- Monitoring for suspicious activity
- Compliance with industry security standards
5. Your Rights and Choices
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Export your data in a standard format
- Privacy Settings: Control who can see your information
To exercise these rights, visit your account settings or contact us at privacy@flowbonds.com
6. Cookies and Tracking
We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Note that disabling cookies may limit some functionality of the platform.
7. Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal data within 30 days, except where we are required to retain it by law.
8. Children's Privacy
Flowbonds is not intended for users under the age of 16. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or platform notification. The "Last Updated" date at the top indicates when the policy was last revised.
11. Contact Us
If you have questions or concerns about this privacy policy or our data practices, please contact us:
Flowbonds Privacy Team
Email: privacy@flowbonds.com
Phone: +234 803 084 2088
Address: Asin-Ikole, Ikole Campus, FUOYE